Privacy Policy

UW is committed to protecting the privacy of the users of the Website. We will use and disclose your personal information as stated in this Privacy Statement.

Website Privacy Statement

Our use and disclosure of an individual’s personal information is limited as required by state and federal law. We do not sell or rent personal information about users of the Website.

Security

The Website has security measures in place that are intended to help protect against the loss, misuse, unauthorized access or alteration of information under our control. These measures may include encryption of data using the Secure Socket Layer (SSL) system. Despite these measures, the confidentiality of any communication or material transmitted to or from us via the Websites by the Internet cannot be guaranteed. 

Revisions to the Privacy Statement

We may revise this Privacy Statement from time to time as we add new features or modify the way in which we manage information, or as laws change that may affect our services. If we make material changes to our Privacy Statement, we will post notice of this on our Websites prior to the changes becoming effective. Any revised Privacy Statement will apply both to information we already have about you at the time of the change, and any personal information created or received after the change takes effect. We include a version date on this Privacy Statement consisting of the month and year it was last revised. We encourage you to periodically reread this Privacy Statement, to see if there have been any changes to our policies that may affect you.

Website visitor data

UW routinely gathers data on website and mobile application activity, such as how many people visit the site, the web pages they visit, how long they stay, etc. These data help us improve our content and overall usage. The information is not shared with other organizations for their independent use. The Website does not honor a browser’s signal or header request not to track the user’s activity.

Collecting and using personal information

Except as disclosed in this Privacy Statement, we do not collect any personally identifiable information about visitors to the Websites. The policies, sources, and uses of information are outlined in Sections 1 through 11 that follow:

1. Information Collection and use

We collect the following personal information from you:

• Contact information such as name, email address, mailing address, and phone number

We use this information to:

• Send you requested product or service information
• Contact you to support your use of the Website
• Respond to your requests, questions, or concerns
• Send you text messages or email communications
• Improve our website, and marketing efforts
• Conduct internal quality improvement or business analysis

2. Web Logs

We maintain standard Web logs that record data about all visitors and customers who use the Website and we store this information. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited; the pages; and the address of the website you linked from, if any. All Web logs are stored securely, and may only be accessed by UW, KPNC, KPCO, and HFHS staff or designees on a need-to-know basis for a specific purpose. UW uses Web log information to help us design our Website, to identify popular features, to resolve user, hardware, and software problems, and to make the Website more useful to visitors.

3. Internet cookies

We may place Internet “cookies” on the computer hard drives of visitors to the Websites. Information we obtain from cookies helps us to tailor our sites to be more helpful and efficient for our visitors. The cookie consists of a unique identifier that does not contain information about you or your health history. We use two types of cookies, “session” cookies and “persistent” cookies.

A session cookie is temporary, and expires after you end a session and close your web or app browser. We use session cookies to help customize your experience on our site, maintain your signed-on status as you navigate through our features, and to track your “click path” through our Web pages.

Persistent cookies remain on your hard drive after you’ve exited from our website, and we use them for several reasons. For instance, if you’ve given us permission to email you with information, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our site. We sometimes use this type of persistent cookie with a “Web beacon” (see below). Persistent cookies will not contain any personal information about you. You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of the Websites may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser’s website for detailed instructions. In addition, further information regarding cookies may be available on other websites or from your Internet service provider. Safari, Chrome, Firefox, Internet Explorer and iOS browsers are commonly used browsers.

4. Web beacons

We may also occasionally use “Web beacons” (also known as “clear gifs,” “Web bugs,” “1-pixel gifs,” etc.) that allow us to collect non-personal information about your response to our email communications, and for other purposes. Web beacons are tiny images, placed on a Web page or email, that can tell us if you’ve gone to a particular area on our website. For example, if you’ve given us permission to send you emails, we may send you an email urging you to use a certain feature on our website. If you do respond to that email and use that feature, the Web beacon will tell us that our email communication with you has been successful. We do not collect any personal information with a Web beacon.

Since Web beacons are used in conjunction with persistent cookies (described above), if you set your browser to decline or deactivate cookies, Web beacons cannot function.

5. Evaluation and quality improvement

We may periodically ask users to complete voluntary surveys asking about their experiences with features of the Website. Our surveys ask visitors for demographic information such as age, gender, and education. We use survey information for evaluation and quality improvement purposes, including helping improve the product offered through the Website. In addition, with your permission, users giving feedback may be individually contacted for follow-up. Demographic information and Web log data may be stored for future evaluation and quality improvement activities.

6. Messages you send us

Comments or questions sent to us by email go to eGGC staff from your healthcare system who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response.

7. Data integrity and correction

If your personal information changes, or to update or request deletion of information collected on our Website, please Contact Us. We attempt to respond to all such requests within 2 business days.

8. Disclosures

We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever reasonably possible. 

We may also disclose your personal information:

• as required by law, such as to comply with a subpoena, or similar legal process
• when we believe in good faith that disclosure is necessary to protect our rights, protect you or others from threats of imminent harm, investigate fraud or other activity in violation of the law, or respond to a government request
• to protect the security and reliability of the Website
• if the Center for Communities That Care is involved in a merger, acquisition, or sale of all or a portion of its assets. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information

9. Opt out

If a user makes a request to receive information through the Websites by providing an email address or mobile phone number the user may request to discontinue future mailings or messages. Similarly, if you receive information through email, text message, or phone call, you may make a request to discontinue receiving similar messages in the future. You may make these requests by Contacting Us.

10. Data Retention

We will retain your information for as long as needed to provide you services and/or to evaluate the quality of and make improvements to the Website. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements

Contact Us

If you have any questions about this Privacy Statement, our policies and practices concerning the Website, your rights under this statement, and your use of the Website, please Contact Us.

Version date: December 2020